CISCO Networking Academy Program

Cursuri Cisco- IP Telephony (CCNA Voice)

Chapter 1 Traditional Voice Versus Unified Voice

Where It All Began: Analog Connections
The Evolution: Digital Connections
Moving from Analog to Digital
Channel Associated Signaling
Common Channel Signaling
Understanding the PSTN
Pieces of the PSTN
Understanding PBX and Key Systems
Connections to and Between the PSTN
PSTN Numbering Plans
The New Yet Not-So-New Frontier: VoIP
VoIP: Why It Is a Big Deal for Businesses
The Process of Converting Voice to Packets
Role of Digital Signal Processors
Understanding RTP and RTCP

Chapter 2 Understanding the Pieces of Cisco Unified Communications

Did Someone Say Unified?
Understanding Cisco Unified Communications Manager Express
CME Key Features
CME Interaction with Cisco IP Phones
A Match Made in Heaven: CME and CUE
Understanding Cisco Unified Communications Manager
CUCM Key Features
CUCM Database Replication and Interacting with Cisco IP Phones
Understanding Cisco Unity Connection
Cisco Unity Connection Key Features
Cisco Unity Connection and CUCM Interaction
Understanding Cisco Unified Presence
Cisco Unified Personal Communicator

Chapter 3 Understanding the Cisco IP Phone Concepts and Registration

Connecting and Powering Cisco IP Phones
Cisco Catalyst Switch PoE
Powering the IP Phone Using a Power Patch Panel or Coupler
Powering the IP Phone with a Power Brick
VLAN Concepts and Configuration
VLAN Review
VLAN Trunking/Tagging
Understanding Voice VLANs
VLAN Configuration
Understanding the Cisco IP Phone Boot Process
Configuring a Router-Based DHCP Server
Setting the Clock of a Cisco Device with NTP
IP Phone Registration

Chapter 4 Getting Familiar with CME Administration

Managing CME Using the Command Line
Managing CME Using a Graphic User Interface

Chapter 5 Managing Endpoint and End Users with CME

Ensuring the Foundation
Voice VLAN
DHCP Services
TFTP Services
Base CME Configuration
Ephone and Ephone-DN—The Keys to Ringing Phones
Understanding and Configuring Ephone-DNs
Understanding and Configuring Ephones
Associating Ephones and Ephone-DNs
Adding Directory Numbers, Phones, and Users with CCP

Chapter 6 Understanding the CME Dial-Plan

Configuring Physical Voice Port Characteristics
Configuring Analog Voice Ports
Configuring Digital Voice Ports
Understanding and Configuring Dial Peers
Voice Call Legs
Configuring POTS Dial Peers
Configuring VoIP Dial Peers
Using Dial Peer Wildcards
Private Line Automatic Ringdown
Understanding Router Call Processing and Digit Manipulation
Matching Inbound and Outbound Dial Peers
Using Digit Manipulation
Using CCP to Configure a CME Dial-Plan
Understanding and Implementing CME Class of Restriction
Quality of Service
Understanding the Enemy
Requirements for Voice, Video, and Data Traffic
QoS Mechanisms
Link Efficiency Mechanisms
Queuing Algorithms
Applying QoS
Using Cisco AutoQoS

Chapter 7 Configuring Cisco Unified CME Voice Productivity Features

Configuring a Voice Network Directory
Configuring Call Forwarding
Forwarding Calls from the IP Phone
Forwarding Calls from the CLI
Using the call-forward pattern Command to Support H.450.3
Configuring Call Transfer
Configuring Call Park
Configuring Call Pickup
Configuring Intercom
Configuring Paging
Configuring After-Hours Call Blocking
Configuring CDRs and Call Accounting
Configuring Music on Hold
Configuring Single Number Reach
Enabling the Flash-Based CME GUI

Chapter 8 Administrator and End-User Interfaces

Describe the CUCM GUI and CLI
Cisco Unified Communications Manager Administration Interface
Cisco Unified Serviceability Administration Interface
Cisco Unified Operating System Administration Interface
Disaster Recovery System Interface
Cisco Unified Reporting Interface
User Management in CUCM: Roles and Groups
Describe the CUC GUI and CLI
Describe the Cisco Unified Presence Server GUI and CLI

Chapter Chapter 9 Managing Endpoints and End Users in CUCM

Implementing IP Phones in CUCM
Special Functions and Services Used by IP Phones
IP Phone Registration Process
SIP Phone Registration Process
Preparing CUCM to Support Phones
IP Phone Configuration Requirements in CUCM
Adding Phones in CUCM
Describe End Users in CUCM
End Users Versus Application Users
Credential Policy
Features Interacting with User Accounts
User Locale
Device Association
Implementing End Users in CUCM
Manual Entry
Bulk Import Using BAT
LDAP Integration
Configure LDAP Sync
Verify LDAP Sync
Configuring LDAP Authentication
Verify LDAP Authentication
Create LDAP Custom Filters

Chapter 10 Understanding CUCM Dial-Plan Elements and Interactions

CUCM Call Flows
Call Flow in CUCM if DNS Is Used
Call Flow in CUCM if DNS Is Not Used
Centralized Remote Branch Call Flow
Centralized Deployment PSTN Backup Call Flow
Distributed Deployment Call Flow
Call-Routing Sources in CUCM
Call-Routing Destinations in CUCM
Call-Routing Configuration Elements
Call-Routing Behavior
Class of Control

Chapter 11 Enabling Telephony Features with CUCM

Describe Extension Mobility in CUCM
Enable EM in CUCM
Describe Telephony Features in CUCM
Call Coverage
CUCM Native Presence
Enable Telephony Features in CUCM
Enabling Call Coverage
Configuring Intercom Features
Configure CUCM Native Presence

Chapter 12 Enabling Mobility Features in CUCM

Understanding CUCM Mobility Features
Describe Mobile Connect
Unified Mobility Architecture
Implementing Mobility Features in CUCM
Configuring Mobile Connect
Configuring MVA
Exam Preparation Tasks

Chapter 13 Voicemail Integration with Cisco Unity Connection

Describe Cisco Unity Connection
Overview of Cisco Unity Connection
Single-Site and Multisite Deployment Considerations
CUC Integration Overview
CUC Features
Describe Cisco Unity Connection Users and Mailboxes
User Templates
CUC End Users
User Creation Options
CUC Voicemail Boxes
Implement Cisco Unity Connection Users and Mailboxes
Configure End User Templates
Configure CUC End Users
Importing End Users in to CUC
Managing the CUC Message Store

Chapter 14 Enabling Cisco Unified Presence Support

Describe Cisco Unified Presence Features
Cisco Unified Personal Communicator
Cisco Unified Communications Manager IP Phone Service
Cisco IP Phone Messenger
Describe Cisco Unified Presence Architecture
Integration with Microsoft Office Communications Server
Integration with LDAP
Integration with Cisco Unity Connection
Integration with Conferencing Resources
Integration with Calendar Resources
Architecture and Call Flow: Softphone Mode
Architecture and Call Flow: Deskphone Control Mode
Compliance and Persistent Chat
CUPS and QoS Considerations
Enabling Cisco Unified Presence
Enabling End Users for Cisco Unified Personal Communicator in CUCM
Enabling End Users for CUPC in Cisco Unified Presence
Troubleshooting CUPC

Chapter 15 Common CME Management and Troubleshooting Issues

Troubleshooting Common CME Registration Issues
Troubleshooting Dial-Plan and QoS Issues
Dial-Plan Issues
QoS Issues

Chapter 16 Management and Troubleshooting of Cisco Unified Communications Manager

Describe How to Provide End-User Support for Connectivity and Voice Quality Issues
Troubleshooting IP Phone Registration Problems
Deleting Unassigned Directory Numbers Using the Route Plan Report
Describe CUCM Reports and How They Are Generated
Understanding CUCM CDR Analysis and Reporting Tool Reports
CDR and CMR Architecture
Generating CDR Reports
Describe Cisco Unified RTMT
RTMT Interface
Monitoring CUCM with RTMT
Describe the Disaster Recovery System
Using the DRS

Chapter 17 Monitoring Cisco Unity Connection

Generating and Accessing Cisco Unity Connection Reports
Cisco Unity Connection Serviceability Reports
Cisco Unified Serviceability: Serviceability Reports Archive
Analyzing Cisco Unity Connection Reports
Troubleshooting and Maintenance Operations Using Cisco Unity Connection Reports
Reports to Support Routine Maintenance

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