Infoacademy
CISCO Networking Academy Program

IT Essentials 1

PC Hardware and Software

Table of Contents

Chapter 1: Introduction to the Personal Computer
Chapter 2: Safe Lab Procedures and Tool Use
Chapter 3: Computer Assembly - Step By Step
Chapter 4: Basics of Preventive Maintenance and Troubleshooting
Chapter 5: Fundamental Operating Systems
Chapter 6: Fundamental Laptops and Portable Devices
Chapter 7: Fundamental Printers and Scanners
Chapter 8: Fundamental Networks
Chapter 9: Fundamental Security
Chapter 10: Communication Skills
Chapter 11: Advanced Personal Computers
Chapter 12: Advanced Operating Systems
Chapter 13: Advanced Laptops and Portable Devices
Chapter 14: Advanced Printers and Scanners
Chapter 15: Advanced Networks
Chapter 16: Advanced Security

Chapter 1: Introduction to the Personal Computer

1.1.2 Worksheet: Jobs Opportunities
1.4.7 Worksheet: Research Computer Components

Chapter 2: Safe Lab Procedures and Tool Use

2.2.2 Worksheet: Diagnostic Software
2.3.4 Lab: Computer Disassembly

Chapter 3: Computer Assembly - Step by Step

3.2.0 Lab: Install the Power Supply
3.3.3 Lab: Install the Motherboard
3.5.2 Lab: Install the Drives
3.6.3 Lab: Install Adapter Cards
3.7.2 Lab: Install Internal Cables
3.8.2 Lab: Complete the Computer Assembly
3.9.2 Lab: Boot the Computer

Chapter 4: Basics of Preventive Maintenance and Troubleshooting

Chapter 5: Fundamental Operating Systems

5.2.2 Worksheet: NOS Certifications and Jobs
5.3.2 Worksheet: Upgrade Hardware Components
5.4.2 Lab: Install Windows XP
5.4.5 Lab: Create Accounts and Check For Updates
5.4.9 Worksheet: Answer NTFS and FAT32 Questions
5.5.1 Lab: Run Commands
5.5.4 Lab: Install Third-Party Software
5.6.2 Lab: Restore Points
5.6.3 Lab: Windows Registry Backup and Recovery

Chapter 6: Fundamental Laptops and Portable Devices

6.1.2 Worksheet: Research Laptops, Smart Phones, and PDAs
6.2.3 Worksheet: Complete Docking Stations True or False Questions
6.3.4 Worksheet: Answer Laptop Expansion Questions
6.4.1 Worksheet: Match ACPI Standards
6.7.2 Worksheet: Research Laptop Problems

Chapter 7: Fundamental Printers and Scanners

7.4.2 Lab: Install All-in-One Device and Software

Chapter 8: Fundamental Networks

8.3.2 Worksheet: Identify IP Address Classes
8.9.1 Worksheet: Internet Search for NIC Drivers
8.9.2 Lab: Configure an Ethernet NIC to use DHCP
8.10.3 Worksheet: Answer Broadband Questions
8.12.2 Worksheet: Diagnose a Network Problem

Chapter 9: Fundamental Security

9.1.0 Worksheet: Security Attacks
9.2.1 Worksheet: Third-Party Anti-Virus Software
9.4.2 Worksheet: Operating System Updates
9.5.2 Worksheet: Gather Information from the Customer

Chapter 10: Communication Skills

10.1.0 Worksheet: Technician Resources

Chapter 11: Advanced Personal Computers

11.1.0 Worksheet: Job Opportunities
11.3.7 Worksheet: Research Computer Components
11.4.1 Lab: Install a NIC
11.4.3 Lab: Install Additional RAM
11.4.4 Lab: BIOS File Search
11.4.5 Lab: Install, Configure, and Partition a Second Hard Drive
11.6.3 Lab: Repair Boot Problem
11.6.3 Remote Technician: Repair Boot Problem

Chapter 12: Advanced Operating Systems

12.2.2 Lab: Advanced Installation of Windows XP
12.2.3 Lab: Create a Partition in Windows XP Pro
12.2.4 Lab: Customize Virtual Memory Settings
12.2.5 Lab: Install an Alternate Browser (Optional)
12.4.1 Lab: Schedule Task Using GUI and at Command
12.5.3 Lab: Fix Operating System Problem
12.5.3 Remote Technician: Fix an Operating System Problem

Chapter 13: Advanced Laptops and Portable Devices

13.2.0 Worksheet: Investigating Repair Centers
13.3.1 Worksheet: Laptop Batteries
13.3.2 Worksheet: Docking Station
13.3.3 Worksheet: Research DVD Drive
13.3.4 Worksheet: Laptop RAM
13.5.3 Worksheet: Verify Work Order Information

Chapter 14: Advanced Printers and Scanners

14.2.4 Lab: Install an All-in-one Printer/Scanner
14.3.2 Lab: Share the All-in-one Printer/Scanner
14.4.2 Lab: Optimize Scanner Output
14.5.1 Worksheet: Search for Certified Printer Technician Jobs
14.6.3 Lab: Fix a Printer
14.6.3 Remote Technician: Fix a Printer Problem

Chapter 15: Advanced Networks

15.2.2 Worksheet: Protocols
15.3.2 Worksheet: ISP Connection Types
15.4.2a Lab: Configure Browser Settings 15.4.2b Lab: Share a Folder, Share a Printer, and Set Share Permissions 15.5.1 Lab: Install a Wireless NIC
15.5.2 Lab: Configure a Wireless Router
15.5.3 Lab: Test the Wireless NIC
15.8.3 Lab: Fix Network Problem
15.8.3 Remote Technician: Fix Network Problem

Chapter 16: Advanced Security

16.1.1 Worksheet: Security Policy Questions
16.2.3 Worksheet: Research Firewalls
16.3.2 Lab: Configure a Windows XP Firewall
16.5.3 Lab: Fix a Security Problem
16.5.3 Remote Technician: Fix a Security Problem

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